Cas-Ker Policies

100% Satisfaction Guaranteed:

You can buy from Cas-Ker with confidence, knowing that if you are not 100% satisfied with your order when it arrives, you may return it for a prompt exchange or refund. Please include a copy of the invoice and reason for return. No returns accepted after 15 days, or on any special order items. Returned items must be in sellable condition.

We Aren't Responsible for Typographical or Technical Errors.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE.

How To Order:

Ordering online is easy! Just add the items you want to your online shopping cart and follow the checkout instructions. You can also phone (call) in your order to 1-800-487-0408, or fax your order to 1-800-487-5848.

Download a Fax/Mail Order Form HERE.

Credit Information/Credit Application for New Accounts:

Firms with a satisfactory credit rating by the Jewelers' Board of Trade can open a 30 day account.

If you are not rated by the JBT and wish to open a Cas-Ker account, please submit our credit application.

Download Our Credit Application Here

We accept VISA, MasterCard and Discover.

Minimum Credit Card Order: $25.00

Shipping Information:

Within the US Only.

What are the shipping methods and rates?
Cas-Ker ships via USPS, UPS, and FedEx Express

Shipping rates apply to destinations in CONTINENTAL US ONLY. Alaskan, Hawaiian, and Puerto Rican customers may be subject to additional shipping charges. Cas-Ker does not ship internationally. We reserve the right to ship only to the same shipping address as the billing address.

Shipping FAQ's:

- When Will My Order Ship?
Most orders of in-stock merchandise are shipped within 24 hours of receipt of order, Monday-Friday from Cincinnati, Ohio.

- What If an Item is Back-Ordered?
Back-ordered merchandise is shipped as soon as it is available at no additional shipping cost.

- What If an Item is Special Ordered?
Items not normally stocked by Cas-Ker must be special ordered. Customer will be advised in advance if an item must be special ordered. Special ordered items will be billed for shipping. Special conditions apply. Special order items are not returnable.

- How Do I Track My Order?
By providing your email with your order you will receive tracking information for orders sent via USPS, UPS and FedEx.

- What If I Live in Hawaii, Alaska, Puerto Rico or other U.S. Territories?
Cas-Ker ships to these locations, via UPS and USPS. Shipping method is determined by size, weight, value of the order and customer requests when possible. Special conditions apply.

- Does Cas-Ker Ship to International Locations?
No- currently not shipping to International locations.

- Are There Any Shipping Regulations or Restrictions?
Certain items can only be shipped by UPS Ground within the continental 48 states. These items are identified in catalogs and on the website, and include lithium ion batteries, certain liquids, and other items. In addition there are a limited number of large items that can only be shipped LTL Freight.

- Can I Refuse a Damaged Package?
If you receive a package with obvious damage, refuse the delivery and notify Cas-Ker. If you accept a package with hidden damage, save all packing material and notify Cas-Ker.

- How Do I Return an Item for Credit?
Package the return item carefully to arrive safely. A copy of the original invoice must accompany the return. The item must be returned in the original condition including all packaging, within 15 days of receipt. Please provide an explanation for the return, if the item is defective, damaged or outside of the 15 day period. RMA's are not required for returns. Please send returns to Cas-Ker at 2550 Civic Center Dr, Cincinnati OH 45231. Call with questions about returning items: 513-674-7700.

Important Holiday Shipping Information:

Wednesday, November 26th: Cas-Ker Hours: 8:00 am - 5:00 pm

Thursday, November 27th: Cas-Ker is CLOSED

Friday, November 28th: Cas-Ker is CLOSED

Christmas Deliveries:

Wednesday, December 24th - Cas-Ker is CLOSED

Thursday, December 25th - Cas-Ker is CLOSED

Thursday, January 1st - Cas-Ker is CLOSED

Tax Information:

Orders from customers residing in Ohio are subject to sales tax. Tax is not applied to out of state transactions. Download our Sales & Use Tax Certificate.

Cas-Ker Co. is located in Hamilton County, Cincinnati, Ohio.